The purchase of any travel services offered by Viva constitutes a contractual arrangement between you and Viva, and represents your acceptance of the Visions Travel Terms & Conditions as well as services offered and set out herein. Please ensure that you read carefully and understand these Terms & Conditions prior to booking.

30% to 50% deposit is required at the time of booking for administrative fee, pre-paid ticket costs and initial payments to the service providers. Balance payment will be due 45 days prior to the starting date of your services at the latest.

Our agent will inform you about your payment plan.

In case the balance payment is not received on due date, Viva reserves the right to cancel all confirmed services and apply the cancellation fee as mentioned in the cancellation paragraph below.

30As soon as we receive deposit payment, we start securing reservations. We exercise best efforts to book services per the itinerary, however, in busy seasons and for client bookings made within 45 days of arrival date we may be forced to offer alternates of similar standard.

Unless otherwise stated, we quote the transfers considering all participants arrive at the same airport by the same flight. In case your booking requires transfers on different times, our representative will inform you about the additional cost.

Before arrival, our guests receive a confirmed travel itinerary with all services noted along including our local destination management contact details. Upon arrival at the destination, we deliver further documentation such as vouchers, tickets, transfer details and/or any other service information essential for the program.

Cancellation requests should be e-mailed to Viva by the client. You will then be subject to the following cancellation charges:

45 days or more - 15% of selling price (Administrative fee for services like searching, contacting, planning, dealing, reserving, booking, following, accounting, cancelling, etc.)

44-23 days - 50% of selling price

14 days or less or non show - 100% of selling price

Flight, train and ferry tickets are not included in the above cancellation policy. Any changes on the dates may incur a change fee or in case of cancellation, penalties up to 100% will be incurred regardless of the above cancellation policy.

Some hotels apply exceptional payment and cancellation conditions. In case your package includes a hotel booking in this category, we will also calculate the cancellation fee considering the specific conditions of these hotels.

In case of cancellation, the refund (if there is) will be calculated after deducting the cancellation fee of flight, train and ferry tickets + cancellation charge will be applied for the rest of the services depending on the remaining number of days prior to arrival and specific conditions (if there is).

Cancellation conditions and charges are subject to change for bookings with promotional rates

Cancellation conditions and charges are also subject to change for groups based on 10 participants or more.

Our agent will inform you about the cancellation policy of your booking.

Instead of cancelling, in order to avoid the penalties, you can also choose the option to have a credit note and postpone the trip for a future date. For details, please check with our agent.

Valid passports are required for travel to most destinations. Please check with the appropriate consulate or embassy for the latest visa requirements. We strongly recommend traveling with at least 6 months validity on your passport at all times. If you require a visa to your destination, we can assist with the visa processing. Visa issuance is not guaranteed and any fees paid for visa processing is non refundable should the visa be denied based on the visa officer's decision.

If arranged with us, Our drivers wait at the airports up to 1 hour after your flight lands. In case there is a delay in your flight and there is no change in your flight number, they track the status on arrival hall and wait accordingly. If you have any case such as lost baggage or passport problem, you need to inform us urgently because after 1 hour your flight lands, our drivers leave from airport.

Baggage allowance limits may vary between airline companies. Unless otherwise stated, we book the flight tickets on economy class, including luggage. While some airline companies apply 20-23 kg (1 piece) checked in baggage per person + 8 kg (1 piece) hand luggage per person, some other airline companies limit this with 15 kg (1 piece) per person checked in baggage per person + 6 kg (1 piece) hand luggage per person. This is beyond our control and in case additional baggage is required, this should be paid by the passenger to the airline company at the time of airport check-in.

A European (for European Union countries and Switzerland) or International (for countries that don't belong to the European Union) driving license is necessary. In case required documents cannot be provided at the time of collecting the car or ineligibility, Visions Travel is not responsible for cancellation or alternative arrangements.

Refunds are not made for any missed services, except for verifiable extenuating circumstances. Please see our Limits on Responsibility on this page. For verifiable claims to be considered, they must be received in writing within 30 days of the termination of the program and be accompanied by supporting documentation and/or a statement from the Operating Company verifying the claim. Any adjustment considered will be based on the actual price of the services involved and not on a per diem basis. Adjustments will not be made for unused sightseeing trips or meals. Visions Travel will not accept any liability for any claims that are not received within 30 days of the termination of your travel program. All claims for days missed while traveling should be made in writing within 30 days of the termination of the program.

Viva, its employees, officers, directors, successors agents and any other person who is legally authorized by Visions Travel, do not own or operate any entity which provides goods or services for your trip. It purchases transportation (by aircraft, coach, train, vessel or otherwise), hotel and other lodging accommodations, restaurant, ground handling and other services from various independent suppliers (including from time to time other affiliated Visions Travel companies) on behalf of you. All such persons and entities are independent contractors, therefore Viva shall not be liable for any negligent or willful act or any other misrepresentation of any such person or entity or of any third person.

Visions Travel, acts solely as agents for the client with respect to all transportation, visas services, hotel and other tour arrangements. In that capacity, Visions Travel exercises all reasonable care possible to ensure the traveler’s safety and satisfaction, but, Visions Travel neither assumes nor bears any responsibility or liability for any injury, death, damage, loss, accident, delay, or irregularity arising in connection with the services in terms of transportation including but not limited to any airplane, train, ship, automobile, motor coach, carriage, or other conveyance, or the actions of any third-party involved in transportation of the traveler or in affecting these tours.

Visions Travel is not responsible for damages, additional expenses, or any other losses due to cancellation, delay or other changes in transportation, accommodation or other services due to sickness, third-party (such as hotels, airline companies, ferry companies, train companies) errors, weather, strike, war, civil disturbances, acts or threats of terrorism, travel warnings or bans, termination or suspension of war risks or other carrier insurance, quarantine, pandemic disease, acts of God or other force majeure causes beyond its control as well as the problems due to lack of passport, Visa, international driver license, etc. if required. All such losses must be borne by the client, and tour rates provide for arrangements only for the time stated.

Viva is not responsible for delays, changes or cancellation costs due to incorrect, incomplete or expired client documents. In the event of cancellation, delay or rescheduling mandated by any of the aforesaid causes beyond Visions Travel’ control, the client shall have the option of accepting in lieu of the original tour such rescheduled tour or other substituted tour(s) as may be offered, or else, receiving a refund of as much of such advance tour expenditures as Visions Travel can recover on the client's behalf from carriers, third-party tour vendors, etc., but, Visions Travel shall not have any obligation or liability to the client beyond the foregoing Visions Travel reserves the right to make alterations to the tours itinerary and to substitute hotels, vehicles, ships, or activities if this is required. Visions Travel reserves the right to cancel, delay, or reschedule any tour prior to departure, and, so long as this is not due to any of the aforesaid causes beyond our control, the client shall be entitled to a full refund of all monies paid to that point if he/she so requests, less any non-refundable deposits or uncollectible expenses incurred. In addition and without limitation, Visions Travel is not responsible for any injury, loss, death, inconvenience, delay or damage to personal property in connection with the provision of any goods or services whether resulting from but not limited to acts of God or force majeure, illness, pandemic disease, acts of war, civil unrest, insurrection or revolt, animals, strikes or other labor activities, criminal or terrorist activities of any kind, overbooking or downgrading of services, food poisoning, mechanical or other failure of aircraft or other means of transportation or for failure of any transportation mechanism to arrive or depart on time.

Client's Representations: The Client represents that neither he nor she nor anyone traveling with him or her does not make any misrepresentation or has any physical or other condition or disability that could create a hazard to himself or herself or other members of the tour.

Visions Travel reserves the right to decline to accept anyone on a trip. Visions Travel reserves the right to remove the Client or anyone traveling with him or her from the trip, at his or her sole expense, anyone whose condition is such that he or she could create a hazard to himself or others, or otherwise impact the enjoyment of other passengers on the trip.

In case of humiliating, insulting, threatening or racist expressions in communication with any member of our team, Visions Travel reserves the right to cancel all confirmed services and apply the cancellation fee as mentioned in cancellation policy above.

Any payment received will represent your acceptance of the above stated terms & conditions.